Below are some frequently asked questions, which will be updated as the situation changes. All of our nurseries are now open with additional safety measures in place. For more information on how the nurseries are currently operating, please see here: https://www.brighthorizons.co.uk/coronavirus/keeping-everyone-safe. If you have any questions relating to your nursery place, please contact firstname.lastname@example.org.
What do I do if my child or anyone in my household is unwell?
· If your child is displaying symptoms (a temperature, a persistent cough or a loss of taste and smell) your nursery will ask you not to attend nursery until your child has received a negative COVID test or has isolated for 14 days. The nursery would ask you not to bring your child back to nursery until they record a normal temperature for at least 48 hours.
· If you, your child or anyone in your household has tested positive for COVID-19, your nursery will ask you not to attend nursery for 14 days.
· If your child has been asked not to attend nursery because a child or member of staff in their nursery bubble has tested positive, only the child needs to self-isolate, any sibling who attends a different room in the nursery are welcome to attend as long as they are not displaying symptoms.
Whilst we know it is frustrating to have your child sent home poorly, especially if you believe it could be due to other factors such as a cold, it is imperative that we all follow these guidelines in order for us to keep our nurseries open safely for as many families as possible.
I need short-term childcare. Is this something you can offer?
We have a limited number of places available for parents who require a short-term nursery placement until the end of December 2020. Please contact the Childcare Services team for further details.
I don't need Childcare Vouchers now my child is not in nursery. How do I cancel them?
Please note that all University of Oxford Childcare Vouchers are administered by Computershare. If you log into your online account, you will be able to amend the amount you pay in each month. Please bear in mind that in order to keep your account active, you need to pay in a minimum of £20 per rolling calendar year. Additionally, once you have left the Childcare Voucher scheme, you will not be able to rejoin. As vouchers can be used for a number of after school clubs, play and sports schemes, including for older children, it could be worth retaining your account and paying in the minimum each month.
For any other queries about Childcare Vouchers please contact Computershare directly on 0345 002 1111 or via email: email@example.com.
I was expecting to receive an offer of a nursery place. What happens now?
We appreciate that many parents apply in advance for nursery places in order that they have childcare lined up for when they return to work. We are working hard to ensure that offers will continue to be made for the winter 2020/spring 2021 period, taking into account the uncertainties that Covid-19 has brought with it.
Can I still join the waiting list?
Yes, please use our online portal to create an application and this will be added to our waiting list in the usual way.
Should I change my start date because of the coronavirus outbreak?
We would advise you not to do this at present. We assume that all parents on our waiting list whose start dates are missed due to Covid-19 will still want childcare once the outbreak has passed. As such, when we come to offer places, we will work our way down the waiting list based on date of application and start date required, as we would do normally. Moving your start date back may inadvertently cause you to be offered a place later than you require one.
My plans have changed since the Covid-19 outbreak. Can I change my application?
Yes, you are more than welcome to change your application in a number of ways, for example days in nursery required, your nursery choices or the name of the parent who will pay nursery fees. These changes will not affect you place on our waiting list as this is determined by the date when an application is made. The more accurate your application is, the more likely we will be to make you an offer that meets your needs.
I am having difficulty reaching the Childcare Services team.
Please bear with us. We are currently working from home, some of us around caring for our own children, and so there may be a slight delay in responding to your query. Dropping us an email is the best way to keep in touch, so please use the firstname.lastname@example.org address and we will respond as quickly as we are able to.